Refund policy

Return & Refund Policy

At LNS Laser Engraver Designer LLC, we take pride in delivering high-quality custom apparel and engraved products. Please review our return policy carefully before placing your order.

Returns

We accept returns on eligible non-custom items within 14 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • Items must be returned in original packaging

  • Proof of purchase is required

Customers are responsible for return shipping costs, unless the return is due to an error on our part.

Final Sale & Custom Items

Due to the personalized nature of our products, all custom, personalized, made-to-order, and engraved items are FINAL SALE and not eligible for return or exchange.

This includes, but is not limited to:

  • Custom text, names, or logos

  • Personalized apparel

  • Laser-engraved products

  • Custom colors, sizes, or designs

  • Special order or made-to-order items

Please review all product details carefully before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:

📧 

Include: lns.engravingdesigns@gmail.com

  • Your order number

  • Clear photos of the issue

We will review the issue and, if approved, provide a replacement or refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products

  • Final sale items

  • Gift cards

  • Items showing signs of wear, washing, or use

Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Original shipping costs are non-refundable.

Exchanges

We do not offer direct exchanges.
If eligible, please return the item and place a new order.

Questions

If you have any questions about our return policy, please contact us at:

📧 lns.engravingdesigns@gmail.com
🌐 www.lnslaserengraverdesignerllc.com